Most orders are processed within two to three business days (processing time does not include weekend or public holidays).
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders are processed and shipped on business days only. (Monday-Friday excluding public holidays)
*All purchases are subject to bank authorization. Only authorized orders will be processed and shipped.
Any questions about your order? Please write to [email protected] or click here to submit your questions.
You will have the ability to cancel your entire order within 30minutes of placing your order. Order will not be able to be cancelled after it’s packed and shipped
Occasionally, an order may be cancelled by our system for various reasons. Order(s) cancelled by our system: –
If your order(s) is cancelled, you will receive an email notification explaining the reason for the cancellation. You will not be billed for any cancelled item(s). If you are interested in placing a new order or if you have any questions regarding the cancellation, please contact us at [email protected] or here “Contact Us”
Your satisfaction is extremely important to us. We encourage you to purchase the miniature kit to test on our product(s) prior to the normal size of products though the normal size may be more cost effective. This is to ensure you love the products prior to actual purchase; though we have confidence that you would love our products. Unfortunately, we are not able to process any return or exchange of goods once they are shipped (unless damaged). This is due to the fact that it is made with 100% natural ingredients and multiple shipping will cause the quality of raw ingredients to be deteriorated. Ensuring best quality for all our customers is something we strive to ensure of.
In the unlikely event that you experience a reaction to one of our products, please email us [email protected]
Wrong Item(s)
If your order is shipped to the wrong address or you receive wrong item(s), Please notify us within 3 days upon delivery by logging in a case on our portal – click here “Contact Us“ quoting your invoice & order number, describing the wrong items received and attach pictures of the items. We will response to you by providing you guidance on returning process & goods will be replaced immediately. Items must be returned to us, unopened and in its’ original packaging, with all accessories, within 10 days of the ship date upon receiving of the replacement. We reserve the right to charge to the original mode of payment should item(s) are not returned on time or consumed.
Damaged Item (s)
Please inspect the carton for any damage that may have occurred during shipping when shipment arrives. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please logging in a case with us immediately on our contact us portal – click here “Contact Us” quoting your invoice & order number, describing the damage involved and attach pictures of the damage item (s). We will replace the items immediately and informed you of the replacement order number. Should you choose to have refund, refund will be made to the original form of payment.
Yes, we do.
International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties and taxes that the package may incur. We are not able to determine the amount of these fees before shipping to you. Please contact the courier in your destination country for estimates of duties and taxes.
Please be sure of your country’s import restrictions and requirements prior to ordering. Any order returned to us due to your country’s import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for re-entry into the Malaysia and return to us.
The oil is extracted from the apricot kernel of the fruits grown in Himalaya which grows 2,800 to 4,500m above sea level and thrive in large temperature variation climate. Read More Here
All plant oils are carefully selected and are non-Comedogenic/non pore clogging. Indeed, oils like virgin Organic Himalayan apricot and Jojoba oils are closely resembles the natural sebum produced in human skin. Used topically, the oils moisturise dry, sensitive skin and smooths out blemishes, wrinkles, fine lines, and other symptoms of maturing skin with other additional benefit on its own. Some other oils, such as mineral oil, petroleum should be avoided as it sits on the surface of the skin without penetrating and has no cosmetic value.
Yes, all idemo products contains the unique Himalayan Apricot oils
Yes, this is important to us in protecting our environment. We only source from reliable partners that share the same value like us.
NATURAL means ingredients derived from plants, minerals or animal with minimal or no processing. However, a product could be named “Natural” for a cosmetic brand but may be using only one or two natural ingredients in the product. It could also mean a product that is based on plants, minerals or animals-based ingredients.
ORGANIC refers to ingredients derived from non-genetically modified plants, grown in an ecological way, with respect for the environment without the use of artificial pesticides, fertilizers or any other toxic synthetic matter. The ingredient should have been extracted and processed naturally.
VIRGIN ORGANIC refers to the first batch of organic plant oils derived which contains the highest phytonutrients.
We aim to provide the best products for our customers with highest quality. All of our ingredients are sourced from around the world’s trusted supplier under very strict selection requirements. This includes type of preservative and the solvent they used in every extract.
All living being deserves the right to be loved and taken care of. Idemo beauty does not advocate the testing of our products on animals. We confirm that we have never undertaken any product testing on animals, nor have we ever sourced our raw materials from any suppliers that do so.
Our products have a shelf life of 15months from the time of process. Our products do not need to be refrigerated; however, they should be kept in stable, cool environment and, away from direct light. Best around 23-28c.
That said, refrigerating products, especially if you live in a hot climate, will help to preserve them longer. Products are best when used within six months after opening.
Product color and smells may vary slightly from batch to batch due to season harvesting of plants. Nevertheless, this does not impact the quality of the products.
This process is called skin purging. It doesn’t happen to everyone but to some when we change our products, especially from synthetic or chemical products to very clean products. It is a normal part of skin adjustment process when we begin to use a new skincare product. The initial purging process can rid your pores of old impurities and ultimately result in clearer skin and our skin start to rejuvenate. When this happen, it only takes few days before the pimples subsides.
When using natural skincare products, it is important to follow the right regimen diligently. We can expect to see best improvements after 28days or a little more depends on (1) maturity of our skin; because this is how long it takes for new skin cells to form. A more matured skin will take a little longer than younger skin. (2) Switching from synthetic products that had been used for a long time. The skin will go through a chemical elimination process. During this time, your pores will release toxins and oil as your skin adjusts to the new natural ingredients.
Nevertheless, after four to six months of consistent use, significant results will be noticeable in our skin in terms of elasticity, smoothness, even skin tone and hydration. (depending on the functions indicated on the product)
It is not advisable to do so because plant based products are very gentle and mild yet effective thus it should not be combined with synthetic or chemical products that will deactivate the benefits & nutrients of the natural ingredients. We encourage you to use the same nature of products to fully beneficial from the power of mother nature.
You dont really need to. A good sets of products will ensure our skin is protected day and night and always taken care off. We do not need two sets of different products for day and night.
