Terms & Conditions

Oon Natural Enterprise Sdn Bhd (1144662-T)

Introduction and Acceptance of the Terms and Conditions

These terms and conditions (“Terms” or “Terms and Conditions”) regulate the business relationship between the ‘User’ (“You” or “Customer”) and Oon Natural Enterprise Sdn Bhd (1144662-T) (“Company”, “we”, “us” or “our”), a Malaysian incorporated company when you use the website www.idemobeauty.com (“Website”). For the purpose of these Terms, the website shall be referred to as the “App”.

Please read these Terms carefully. By using App in any way, or by purchasing any of our Products (“Services”) from the App, you agree to be bound by these Terms as amended from time to time. No person under the age of 18 years may use the App and Services or provide personal information to us. Persons under age 18 may only use the App and Services with the involvement and consent of a parent or legal guardian. If you disagree with any part of these Terms then you may not access the Service.

  • Section A contains general provisions which apply to the App.
  • Section B contains general provisions which apply to purchase of our Products
  • Section C contains miscellaneous provisions for the App and the Services.


1. Changes to the Terms of Service and the Website.

1.1 The App is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms by checking back regularly. Your continued use of the Website following the publishing of updated Terms will be taken to mean that you have read and agree to the changes.

1.2 If you use the App in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

1.3 We do not guarantee that Services or products advertised on the App are available. We may change these terms from time to time. The Terms that apply to you are those that are posted on the Website at the time you place an order.

1.4 If in future, you purchase Services or products from us under any arrangement which does not involve your payment via our Website (e.g. cash on delivery); these terms still apply so far as they can be applied.

1.5 Our Service may contain links to third-party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. Any links to third party web sites are provided solely for your convenience and not in any way as an endorsement by us of the contents on such third-party web sites. If you access any linked third-party website, you do so entirely at your own risk. We shall not be responsible for any transactions between you and any advertisers or third-party website operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

2. The App

2.1 The App is owned, managed, operated and maintained by the Company in Malaysia. We endeavor to keep the website up and running smoothly, but we cannot guarantee that the App will not have downtime for any reason.

2.2 We shall be entitled at our own discretion to suspend the App for any reason whatsoever, including, but not limited to, repairs, planned maintenance or upgrades to the App.

2.3 We will not be liable in any way for losses, damages, cost or expenses or whatsoever for any reason, all or any part of the App is unavailable at any time, for any length of time arising from or in connection with any suspension or unavailability of the App, including, but not limited to preventing you from using the App.

2.4 We reserve the right to make any changes to the App including any functionalities and content therein or to discontinue any aspect of the same without notice to you.

2.5 We rely on third party providers (such as network providers, data centres and telecommunication providers) to make and host the App and the content therein and the Services available to you. Whilst we take all reasonable steps available to it to provide you with a good level of service, you acknowledge and agree that we do not warrant that the App shall be uninterrupted or fault-free at all times. We therefore shall not be liable in any way for any losses, damages, costs or expenses you may suffer as a result of delays or failures of the Services and App as a result of the Company or its service providers.

3. License of idemobeauty.com Website access

3.1 Subject to your compliance with these Terms, we grant you a limited non-exclusive, non-transferable licence to access and make personal use of this Website solely for your own personal use.

3.2 Your use of this Website grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trademarks, logos, graphics, photographs, animations, videos and text or rights therein) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the Services in accordance with these Terms.

3.3 You must not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services, this Website in any way; (ii) modify or make derivative works based upon the Services or App; (iii) create Internet “links” to the Services or “frame” or “mirror” this Website on any other server or wireless or Internet-based device; (iv) reverse engineer or access this Website in order to (1) design or build a competitive product or service, (2) design or build a product using similar ideas, features, functions or graphics of the Services, this Website or (3) copy any ideas, features, functions or graphics of the Services, this Website or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services of this Website.

4. Registered Users or Member (if applicable)

4.1 In order to access the Services provided on the App, you may need to become a registered user or member. You must complete registration by providing certain information as set out on our membership/registration page. Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.

4.2 You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration/membership details from time to time when they change.

5. Your account with us (if applicable)

5.1 On registration of an account, you must create a password. You are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorized person from accessing or using your account.

5.2 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and you should also log in to your account and change your password.

5.3 Please notify us of any security breach or unauthorized use of your account at [email protected].

5.4 We reserve the right to terminate your registration or membership at any time if you breach these terms and conditions.

6. Disclaimers

6.1 All the conditions, warranties or other terms implied by the law of any country other than Malaysia are excluded from the Terms.

6.2 You are advised that any content in any form such as but not limited to text, photographic images, videos, icons, emoji (“Content”), published on the Website by us, or by any third party with our consent may include technical inaccuracies or typographical errors. We will attend to the correction upon discovery of such.

6.3 The Website and Content are provided “as is”. Your use of the Website is at our customer’s own risk. We do not guarantee that the Content of our Website are free of errors, defects, malware and viruses or that our Website are correct, up to date and accurate.

6.4 Unless otherwise provided, we make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials the Website or otherwise relating to such materials or on any sites linked to this Website.


1. Products information

1.1 We take great care when putting product information, descriptions and images on-line to be as accurate as possible. We do not warrant that products descriptions or other Content of the App is accurate, complete, reliable, current, or error-free.

2. Prices

2.1 Prices for the Products are listed on the App. The price you pay is the price of the Products shown at the time you place your order, even if the price of the product has since changed. If an obviously incorrect price appears on our App and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

2.2 All listed Prices do not include delivery charges and are subject to taxes, unless otherwise stated. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products.

2.3 We reserve the right to modify our prices at any time but this will be indicated to you on the order at the time the order is placed.

3. Ordering

3.1 Each complete order for purchase and delivery of the Products to the delivery address using the App constitutes a separate contract between you and us. When making the said order, you are making an offer to purchase our Products which, if accepted by us, will result in a binding contract.

3.2 Unless otherwise provided herein, all orders will be irrevocable and unconditional upon transmission through App and we shall be entitled (but not obliged) to process such order(s) without your further consent and without any further reference or notice to you.

3.3 The Products will not be sent until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

3.4 Any order that you place is subject to availability, delivery capacity and acceptance by us.

3.5 We reserve the right to remove, add or suspend any Products or Services from time to time via our App without notice.

3.6 Orders should be placed online using the shopping cart. If you encounter any difficulties, please email us at [email protected] and we’ll be happy to assist you.

4. Delivery

4.1 Delivery of the Products shall be made to the Delivery address you specify in your order.

4.2 You acknowledge that delivery of the Products is subject to availability of the Products. We will make every reasonable effort to deliver the Products to you within the delivery time-frame indicated on the App but you acknowledge that while stock information is updated regularly, it is possible that in some instances a Product may become unavailable between updates.

4.3 All delivery time-frames given are estimates only and delays can occur. The time for delivery shall not be of the essence. Neither we nor any of our agents shall be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery howsoever caused.

4.4 In the event you do not receive the Products by the projected delivery date and provided that you inform us within three (3) days immediately from such projected delivery date, we will try, to the best ability, to locate and deliver the Product. If we do not hear from you within three (3) days from such projected delivery date, you shall be deemed to have received the Product.

4.5 All the Products purchased are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items will pass to you upon our delivery to the carrier. We shall not be liable in any way if you fail to take delivery of the Products unless due to our fault or by reason of any cause beyond our reasonable control.

4.6 Notwithstanding anything hereinstated, if you fail to accept delivery of the Products at the time they are ready for delivery, or we are unable to deliver due to your failure to provide correct information, appropriate instructions, or authorizations, then such Products shall be deemed to have been delivered to you and all risk and responsibility in relation to such Products shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

5. Returns/ Replacements

Read our returns/replacements policy here.

6. Payment & Refund

6.1 Payment for all orders must be made by credit card, debit card or in the manner provided in checkout page.

6.2 You should be aware that online payment transactions are subject to validation checks by your card issuers for card users and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card. We will not despatch the Products ordered until this pre-authorisation check has been completed. Further, it is possible that your card user may charge you their online handling or processing fee. We are not responsible for this.


1. Limitations

1.1 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of the Website or the Services.

1.2 To the extent we are unable to exclude liability, our total liability for loss or damage you suffer or incur from using the Website is limited to the amount of RM100 or the total value of the Product(s) in applicable order, whichever is the highest subject always you are not in breach of these Terms and further your claim shall be forwarded to us within seven (7) days from the date of loss or damage with supporting evidence. Our decision in relation to such payment shall be final and binding.

2. Privacy and Data Protection

2.1 We will only use your personal information as set out in our Privacy Policy.

3. Cookies

3.1 Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website or application. Cookies hold information about you, your web browser and your behavior on the internet. They provide a way for the website or application to recognize you and keep track of your preferences which can be used by websites or applications to tailor your online experience.

3.2 We may also use temporary or “session” cookies to help you shop. The cookie will be stored on your computer’s hard drive until you remove it. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may be limited in the use of some of the features in our website or application.

3.3 Some of our business partners may also use cookies on our website or application. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use. You are advised to refer to the third party’s privacy policy for information on what information they collect and how they use it.

4. Policies, Modification, and Severability

4.1 Please review our other policies, if any, as our posted on this site and which may be amended or added from time to time. These policies also govern your visit to or use of Website. We reserve the right to make changes to our Website, policies, and these Terms at any time.

4.2 If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

5. Consent to Receive Notices Electronically by Posting on the Site and Via Email

5.1 You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms and Conditions refer from us electronically including without limitation by e-mail or by posting notices on this Website, App or another third party designated by the Company. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at [email protected] and discontinue your use of this Website or App. In such event, all rights granted to you pursuant to these Terms and Conditions, shall automatically terminate. Unfortunately, we cannot provide the benefits of this Website or App to any user that cannot consent to receipt of Notices electronically.

5.2 Please note that this consent to receive Notices is entirely separate from any election you may make with respect to receipt of marketing communications. Your options with respect to receipt of marketing communications are set forth in our Privacy Policy.

You hereby consent to receive such documents by electronic delivery and agree to participate in the Plan through an on-line or electronic system established and maintained by the Company or another third party designated by the Company.
Jurisdiction and Applicable Law

6. This Website is controlled and operated by Idemo from Malaysia. By accessing this Website, you agree that all matters relating to your access to, or use of, this Website shall be governed by the laws of west Malaysia. You also agree to submit to the exclusive jurisdiction of the courts of west Malaysia.
7. Questions

7.1 If you have any questions regarding our Terms and Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking here. link in the side menu. Or you can email us at: [email protected]